Refund & Cancellation Policy

Our approach

We want every patient to feel comfortable about their decision. That is why our consultation is free, our pricing is shared in writing before you commit, and we never pressure anyone into booking a procedure. The terms below explain how cancellations, rescheduling and refunds are handled.

Consultation appointments

• Consultations at N-Hance are free of cost.
• You can cancel or reschedule a consultation at any time by calling or messaging us — no fee, no questions asked.
• If you do not arrive for two consecutive scheduled consultations without informing us, we may ask for a small refundable deposit before booking the next one.

Booking deposits for treatments

• To confirm a procedure date, we usually take a booking deposit of a percentage of the agreed total. The exact amount is set out in your treatment plan.
• Deposits are fully refundable if you cancel at least 7 days before the scheduled procedure date.
• If you cancel between 3 and 7 days before the procedure, half of the deposit is refunded. The rest is retained to cover scheduled OT and team time that cannot be reassigned.
• If you cancel less than 3 days before the procedure, or do not arrive on the day, the deposit is not refunded. The team time and resources reserved for you cannot be recovered at short notice.

Rescheduling

You may reschedule a confirmed procedure up to 3 days before the date without losing your deposit. Same-day or 1–2 day rescheduling is treated as a cancellation under the rules above unless caused by a genuine medical emergency or unforeseen event — let us know as soon as possible and we will work with you.

Completed procedures

• Once a procedure has been performed, the fee for that procedure is not refundable. The fee covers the consultation, surgical or therapeutic time, medications used, the post-care kit and scheduled follow-ups.
• Where a procedure involves multiple sessions (for example PRP, GFC or LLLT), unused sessions can be refunded on a pro-rata basis less an administration fee, provided you write to us at least 14 days before the next scheduled session.

Outcomes and touch-ups

• Hair-restoration outcomes are highly individual. Growth typically becomes visible from 3 to 4 months and continues developing for 12 to 18 months.
• If, after the standard regrowth window, you and the surgeon both agree that a touch-up is clinically appropriate, this is offered free of charge subject to medical suitability.
• We do not offer monetary refunds based on the appearance of regrowth alone. Touch-ups exist for that reason.

Products and consumables

Topical lotions, shampoos, hair-care products and any other consumables purchased at the clinic are non-refundable once the packaging has been opened or used, in line with standard health and hygiene practice. Sealed, unused products can be exchanged within 7 days of purchase against a valid receipt.

How to request a refund

Send your request in writing — email is fine — with your name, contact number, procedure date and a brief explanation. We aim to respond within 2 working days and to process approved refunds within 7 to 10 working days to the original payment method.